Frequently Asked Questions
Ignite Attachments offers a modern, e-commerce buying solution for compact equipment attachments and implements that fits the needs and lifestyle of modern compact equipment owners. The company’s exclusive Fit Finder tool allows customers to easily find the attachments and 3-point implements to fit their existing equipment. Flexible and affordable pricing paired with direct shipping means getting the right attachment right now is easy and hassle-free. Customers can shop with confidence thanks to Ignite Attachment’s comprehensive return policy and product warranty. The internet has changed how people shop and what they expect from their buying experience. Ignite Attachments brings together the ease of online shopping with the peace of mind and satisfaction that comes from dealing with a knowledgeable equipment manufacturer, providing the best of both worlds for today’s compact equipment owner.
How much space is required on location for deliveries?
Delivery locations must be accessible for semi-trucks to unload all attachments.
What is the shipping policy at Ignite Attachments?
Part of the benefit of online shopping is direct-to-your-door delivery. At Ignite Attachments, we offer direct shipping to your shop door within the contiguous 48 states. Timelines depend on trucking availability.
For larger deliveries, over 150 pounds, we use truck freight shipment. This means delivery locations must be accessible for semi-trucks to unload attachments. The recipient present at unloading is responsible for inspecting products and signing the delivery receipt. Customer and/or customer representative must be at least 18 years or older and authorized to sign and receive shipments.
We currently offer free shipping on orders over $99. Check out our shipping policies for more information!
When will my product arrive?
Expect LTL or truck freight shipments to arrive in 7 to 10 days.
You will receive an email with your tracking number when your item has shipped.
Do customers need compact equipment to unload deliveries?
If you desire to move the item from the semi-truck accessible delivery point, you will need equipment to do so. Customer and/or customer representatives must be at least 18 years of age and authorized to sign and receive shipments. If you agree to truck freight, but are unable to accept it upon arrival, you will incur return fees.
What happens if a product is damaged upon delivery?
- If the unit(s) arrive at your location with noticeable damages, photos should be taken prior to unbracing/unblocking and unloading if possible.
- All damages need to be legible and properly annotated on Bill of Lading (BOL) / proof of delivery. Take pictures if possible.
- Photos and BOL should be submitted to Ignite, shopignite@igniteattachments.com, within 24-48 hours of damage discovery.
Can the shipping address be changed after an order is placed?
- While we will make every attempt to change a shipping address upon request, we cannot guarantee that these changes will be received and processed by our distribution centers before being shipped out. If an address change is approved, the freight rate may also change—especially if the address is in another zip code or requires a smaller box truck for proper delivery. And if a change is approved after a shipment has left the distribution center, a re-consignment fee of $85 plus additional freight charges must be paid by the recipient immediately.
How does the Fit Finder tool work?
Our industry-exclusive digital Fit Finder tool makes it easy to find the right attachment for your existing equipment. With a few simple clicks, you can select your make and model from a robust lineup of compact equipment brands. Our engineers have carefully matched these machines with our attachment and implement lineup. There’s no middleman, so the process is quick and easy, allowing you to shop on your own time without the back and forth that makes attachment purchasing inefficient.
Do sales tax exemptions apply to attachment purchases?
Purchases that are exempt from sales tax require the receipt of a properly completed exemption form before the order is fulfilled.
Please follow the steps below to setup a tax-exempt account.
- Create an Account
- Send your tax exemption information to shopignite@igniteattachments.com.
- Please allow 1-2 business days to activate tax exemption status.
Can I return equipment attachments or implements?
Our Fit Finder tool allows for a perfect fit with your existing equipment, minimizing the risk of needing to return a product. However, sometimes returns are necessary. We offer a 30-day return window for items in original packaging in new, uninstalled condition. Please use our returns form to get a return started.
Do you have a cancellation policy?
Order cancellations can only be accepted before shipping from the distribution center. Please contact an Ignite sales specialist with any additional questions or concerns. And thank you for your business.
What is the warranty policy for Ignite Attachments?
Ignite Attachments are designed to stand up to the challenging conditions compact equipment operators face without being overengineered—and therefore, overpriced. We offer a competitive warranty on all our attachments and 3-point implements that provides peace of mind. Make sure to fill out a warranty registration form upon receiving your Ignite Attachmen. During the warranty period, we provide replacement parts, replacement attachment and/or replacement implement free of charge if our product fails because of defects in material or workmanship. Simply fill out a warranty claim to get in touch with our service team.
The standard attachment warranty is six months for non-serialized attachments and hydraulic quick coupler components and 12 months for serialized. 3-point PTO driven implements have a 12-month warranty, except hydraulic quick coupler components are 6 months.
Are there any offers I can apply to my purchase?
Our prices are available upfront, so you know what you’ll pay without having to start a conversation. We partner with Credit Key to provide frictionless financing, so you can get the attachments and implements you need faster and with fewer obstacles. Currently we are offering 0% financing for 90 days through Credit Key, along with free shipping, for maximum savings. Be sure to check out our other current offers as well!
