FAQs

How much space is required on location for deliveries?

Delivery locations must be accessible for semi-trucks to unload all attachments. 

 

When will my product arrive?

Expect LTL or truck freight shipments to arrive in 7 to 10 days.

You will receive an email with your tracking number when your item has shipped.

 

Do customers need compact equipment to unload deliveries?

If you desire to move the item from the semi-truck accessible delivery point, you will need equipment to do so. Customer and/or customer representatives must be at least 18 years of age and authorized to sign and receive shipments. If you agree to truck freight, but are unable to accept it upon arrival, you will incur return fees.

 

What happens if a product is damaged upon delivery?

• If the unit(s) arrive at your location with noticeable damages, photos should be taken prior to unbracing/unblocking and unloading if possible.
• All damages need to be legible and properly annotated on Bill of Lading (BOL) / proof of delivery. Take pictures if possible.
• Photos and BOL should be submitted to Ignite, support@igniteattachments.com, within 24-48 hours of damage discovery.

 

Can the shipping address be changed after an order is placed?

While we will make every attempt to change a shipping address upon request, we cannot guarantee that these changes will be received and processed by our distribution centers before being shipped out. If an address change is approved, the freight rate may also change—especially if the address is in another zip code or requires a smaller box truck for proper delivery. And if a change is approved after a shipment has left the distribution center, a re-consignment fee of $85 plus additional freight charges must be paid by the recipient immediately.

 

Do sales tax exemptions apply to attachment purchases?

Purchases that are exempt from sales tax require the receipt of a properly completed exemption form before the order is fulfilled. Please be advised that tax exemptions may take a few days to be validated.

 

Do you have a return policy?

All items must be pre-approved and returned within 30 days in the original packaging in new uninstalled condition. Freight charges will be deducted from the return amount. Used items may not be returned.

 

Do you have a cancellation policy?

Order cancellations can only be accepted before shipping from the distribution center. Please contact an Ignite sales specialist with any additional questions or concerns. And thank you for your business.